Valhalla Pure Outfitters Courtenay

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• JA A.septembre 2026

  Hmmm… it is nice when the staff helps with the products especially when a customer is obviously struggling. It is expected that they would assist and look for other products, show you how things work or what new products are like. The young fellows were helpful when I asked and begged, but the older lady who is there more often did not help at all. It is nice to have a women’s help with women’s products. When I asked where something was she just pointed. Not impressed. I got way more friendly help at the Nanaimo Valhalla. I will be going there from now on. If I want to be ignored, I can go to box stores such as Sports Check or MEC. If I am going to drop a grand, I expect…

• Katie C.septembre 2026

  I drove 1.5 hrs to the courtenay store because they had more options in my size. I can not believe the customer service. It was the worst customer service I've ever experienced. No one greeted me upon arrival. After 10 minutes of being in the backpack section I went up to a group of three people and asked if any of them worked here, to which they all said they did. I asked if I could have some help with fitting a backpack and they made eye contact with eachother that was easily interpreted as annoyance. No one said anything for an uncomfortable few seconds, then a younger girl said she could help laughingly. The young lady who helped me was not educated in fitting packs…

• Helen B.septembre 2026

  Very knowledgeable staff, always helpful and great customer service. Great products by the best brands so excellent quality that lasts. VPO Courtenay is my favourite store for all my outdoor gear.

• Bob L.avril 2026

  Ordered a new Osprey backpack at a great price online. The pack was delivered promptly and I received it in a couple days. It was apparently shipped from their Courtenay BC location. Great product! As a bonus someone there put a handwritten note on the packing slip saying they hope I enjoy it. Nice touch! 😀

• Donald S.juin 2026

  Very good selection of quality items.
  They have all the best brands.

• Kevin E.août 2023

  I'd like to edit my previous review, on advice on fellow hikers (50+ group).
  This is very well stocked store, and you will have plenty of time to try all you are interested in, take plenty of time without being bothered. And when you decided to purchase you will know what product is right for you. You can spend an hour in the store, pulling stuff off the racks, and no one will intrude on your space or interrupt your product search. The $400 plus item I decided on is available for less else where, and like my hiking friends whom order online exclusively, I can take advantage of the savings without disturbing the local staff.
  I take back my precious review and on advice…

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